3 分钟阅读

  • 同事:嘿,你刚才说的那部分能再讲一遍吗?你刚才卡成 PPT了。
  • :抱歉,我这儿网特别不稳定。现在好点了吗?
  • 同事:还是不行,你的声音和画面不同步。
  • :晕,我感觉我快要掉线了…(过了一分钟)
  • :刚才不好意思,我的 Zoom 闪退了。
  • 同事:没事,现在听得很清楚。
  • :可能是我的带宽不够,我先把摄像头关了,这样能顺畅点。

  • Colleague: Hey, could you repeat that? You were lagging pretty bad just now.
  • You: Sorry about that. My internet has been really spotty all morning. Is this any better?
  • Colleague: Not really. Your audio and video are out of sync.
  • You: Shoot, I think I’m about to cut out… (One minute later)
  • You: Sorry again, everyone. My zoom just crashed.
  • Colleague: No worries. We can hear you loud and clear now.
  • You: I think it’s a bandwidth issue. I’ll keep my camera off for now to save some connection.

  • Lagging: 卡顿。不管是游戏卡了还是视频会议卡了,都说 “I’m lagging” 或 “The screen is lagging”.
  • Just now: 刚才。指的是“几秒钟或几分钟前”。Right now:指的是“此时此刻”。
  • Out of sync: Sync 是 Synchronization(同步)的缩写。指声音和嘴型对不上,或者是文档版本不同步。
  • Cut out: 掉线。指声音断断续续,或者人直接从会议中消失。
  • Crash: 专门指软件(如 Zoom,Slack, Chrome)“闪退”或系统“崩溃”。
  • Bandwidth: 字面意思是“带宽”。在职场中,它有两个高频用法:1)技术层:网速不够。2)个人层:意指“精力/时间”。比如”I don’t have the bandwidth for another project.”

远程办公:网络与技术故障全汇总(Tech Glitches)

  • Lagging 严重卡顿(像PPT)
    • You were lagging just now. Could you repeat that?(你刚才卡得太厉害了,能再说一遍吗?)
  • Spotty 信号不稳(时好时坏)
    • My internet has been spotty all morning.(我这网整个早上都不太稳。)
  • Choppy 音频断续(电音)
    • Your audio is a bit choppy. I missed the last part.(你的声音断断续续的,最后那部分我没听到。)
  • Acting up 设备出毛病
    • My mic is acting up. Let me try to re-join.(麦克风出毛病了。我试着重新进一下。)
  • Freezing 画面定格(不动)
    • Your screen is freezing. Is your connection okay?(你的画面定住了,你的网络还好吗?)
  • Crashed 软件闪退(崩溃)
    • Sorry I dropped off, my Zoom just crashed.(抱歉我掉线了,我的Zoom 刚才闪退了。)
  • Cut out 彻底掉线(没声)
    • I think I cut out for a second. Am I back now?(我刚才好像掉线了。我现在回来了吗?)
  • Out of sync 音画不同步
    • ‘Your audio and video are out of sync. It’s a bit distracting.”(你的音画不同步,有点让人分心。)
  • Background Noise 背景噪音
    • “Sorry for the noise, my neighbor is mowing the lawn.”(抱歉有噪音,我邻居在割草。)
  • Echo 回声/回音
    • I’m hearing an echo from your end. Can you use headphones?”(我听到你那边有回声。你能戴上耳机吗?)
  • Bandwidth 带宽(网速)
    • I’ll kill my camera to save some bandwidth.” (我先关掉摄像头省点带宽。)
  • On mute 没开麦(静音)
    • Hey, I think you’re on mute. We can’t hear you.”(嘿,你好像没开麦,我们听不到你。)

远程办公救急 Tip:

  1. “Camera Off” Policy: 当你网络卡顿时,第一反应应该是关掉摄像头。这在美企是非常被理解的行为。 你可以说 “Hey guys, my internet is acting up, so I’m going to kill my camera for a bit to save bandwidth. I’m still here though!” (嘿大家,我网有点问题,所以我先掐掉摄像头省点带宽。我人还在喔!)
  2. The “Double Log-in”: 如果电脑完全卡死,很多人会用手机端同时登录 Zoom 备用。
  3. 3.Restarting/ reboot the Router: 如果问题持续,告诉同事 “I need to restart my router, I’ll be back in 5.” (我要重启路由器,5分钟后回来。)